Returns & Refunds
We take pride in every single one of our hand poured candles and wax melts and use high quality vessels, cotton wicks, fragrance oils, and packaging. Our goal is to ensure you are happy with your purchase and to provide a candle experience you are excited to share with your friends and family. If there are any issues that do arise, please see below for our return and refund policy.
Damages and Issues
Please be sure to inspect your order upon receiving and contact us at firstname.lastname@example.org immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned like custom products (such as special orders or personalized items) and any used products like lit candles or used wax melts. Please get in touch if you have questions or concerns about your specific item.
We cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.